Terms of Service — ProLearn

1. Introduction

ProLearn, operated by ALTORAA LABS PRIVATE LIMITED ("ProLearn," "we," "us," or "our"), offers an AI-powered doubt-solving mobile application (the "App") and related services to students. By accessing or using the App, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms").

These Terms of Service apply to all users of the App. Please read these Terms carefully before accessing or using the App. By accessing or using any part of the App, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the App or use any of our services.

Any new features or tools added to the App shall also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates to the App. It is your responsibility to check this page periodically for changes. Your continued use of the App following the posting of any changes constitutes acceptance of those changes.

2. Eligibility and Age Requirements

ProLearn is intended for users aged 13 and above. By agreeing to these Terms of Service, you represent that you are at least 13 years old and that the mobile phone number provided during signup is your own.

2.1 Children under 13

ProLearn is not intended for and may not be used by children under the age of 13. We do not knowingly create accounts for anyone under 13. If we become aware that an account belongs to a child under 13, we reserve the right to suspend or terminate it and delete the associated data.

2.2 Misrepresentation of age

We will not be responsible for any consequence arising from misrepresentation of age. If we discover that a user does not meet the minimum age requirement, we reserve the right to suspend or terminate the account.

3. Your Account

3.1 Account creation

To use ProLearn, you must create an account by providing accurate information including name, mobile phone number, class, and board. You are responsible for keeping this information current and accurate.

3.2 Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at admin@prolearn.app if you suspect unauthorized access to your account.

3.3 One account per user

You may only have one ProLearn account. Multiple accounts created by the same person may be merged or terminated at our discretion.

3.4 Account termination by you

You may delete your account at any time through the App settings or by emailing admin@prolearn.app. Account deletion will result in the loss of access to all ProLearn services and cancellation of any active subscription (subject to our No-Refund Policy in Section 6).

4. Use of the Service

4.1 License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App for personal, non-commercial educational purposes.

4.2 Acceptable use

You agree to use ProLearn only for legitimate educational purposes.

4.3 Prohibited uses

You are prohibited from using the App or its content:

For any unlawful purpose or to solicit others to perform unlawful acts
To violate any international, federal, state, or local regulations, rules, or laws
During examinations, assessments, or proctored tests where AI assistance is prohibited (academic dishonesty)
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
To upload content that is obscene, offensive, defamatory, or violates anyone's rights
To upload photos of identifiable individuals without their consent
To submit false or misleading information about your identity, age, or academic level
To upload or transmit viruses or any other type of malicious code
To collect or track the personal information of others
To spam, phish, scrape, or use automated tools (bots) to access the App
To reverse engineer, decompile, or hack the App
To share your account credentials with others
To use the App for any commercial purpose without our written consent
To interfere with or circumvent the security features of the App or any related services

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

5. Subscription and Payments

5.1 Subscription model

ProLearn is offered as a paid subscription service. Specific pricing, trial offers, and subscription periods are shown in the App at the time of purchase and may change from time to time.

5.2 Trial period

If you start a trial subscription, you must cancel it before the trial ends if you do not wish to continue with a paid subscription. If the trial is not cancelled on time, it will automatically be converted into a recurring subscription, and your payment method will be charged for the next billing cycle.

5.3 Auto-renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us (through Cashfree) to charge your saved payment method for each renewal at the then-current subscription price.

5.4 Subscription cancellation

You can cancel your subscription at any time:

Through the "Manage Subscription" section in the App
By contacting admin@prolearn.app
By cancelling the UPI Autopay mandate from your UPI app or bank

Cancellation takes effect at the end of your current billing cycle. You retain access to paid features until the cycle ends.

5.5 Payment processing

All payments are processed by Cashfree, an RBI-regulated payment aggregator. We do not store your credit card, debit card, UPI ID, or bank account details on our servers. Refer to Cashfree's terms and privacy policy for their handling of payment data.

5.6 Price changes

We reserve the right to change subscription prices at any time. Where prices change, we will provide at least 30 days' advance notice through the App and via your registered phone number. Price changes apply to your next billing cycle. If you do not agree to a price change, you may cancel your subscription before it takes effect.

5.7 Modifications to the service

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

6. Refund Policy

6.1 No-refund policy

All purchases of ProLearn subscriptions are non-refundable. Refunds will not be issued for any reason, including but not limited to:

Technical issues from your end (device, network, etc.)
Change of mind after purchase
Cancellation made mid-cycle
Unused subscription days
Dissatisfaction with AI-generated content
Account termination by us for violation of these Terms

6.2 Exceptions at our discretion

We may issue refunds at our sole discretion in cases of:

Duplicate charges due to a payment processor error
Extended technical failure on our side that prevents service access (we may extend your subscription duration as an alternative)
Any refund mandated by Indian law

6.3 Billing discrepancies

If you believe there was an error with your subscription or a billing discrepancy, please contact our customer support team at admin@prolearn.app immediately. We will investigate the matter and work to resolve it promptly.

7. AI-Generated Content

7.1 Nature of AI service

ProLearn uses third-party Artificial Intelligence services (currently Google Gemini and other AI providers) to generate solutions, explanations, and educational content. Your uploaded photos and questions are processed by these AI services to generate responses.

7.2 Accuracy disclaimer

AI-generated content may sometimes be incorrect, incomplete, outdated, or misleading. You should treat ProLearn's AI responses as a learning aid only, not as an authoritative source of academic information. We do not guarantee the accuracy, completeness, or reliability of any AI-generated content.

7.3 Not a substitute

ProLearn is not a substitute for:

Your school teachers, tutors, or instructors
Official NCERT, school board, or textbook materials
Professional academic counseling
Examination authority guidelines

Always verify important answers with authoritative sources before relying on them for exams, assessments, or important academic decisions.

7.4 Your responsibility

Your reliance on AI-generated content from ProLearn is at your own risk. We are not liable for any loss of academic outcomes, exam scores, or educational opportunities arising from reliance on AI-generated content.

8. Intellectual Property

8.1 Our content

The ProLearn App, including its design, code, branding, logos, original content, and AI-generated responses, is owned by ALTORAA LABS PRIVATE LIMITED and protected by Indian and international copyright, trademark, and other intellectual property laws.

8.2 Your content

You retain ownership of the photos, questions, and other content you upload to ProLearn. However, by uploading content, you grant us a limited, non-exclusive, royalty-free, worldwide license to use, store, process, and display that content for the purpose of:

Providing AI-generated solutions to you
Maintaining your doubt history within the App
Improving the App's educational services in aggregated, anonymized form

8.3 NCERT and other trademarks

"NCERT" is a registered trademark of the National Council of Educational Research and Training. "CBSE" is a registered trademark of the Central Board of Secondary Education. References to NCERT, CBSE, ICSE, or any other board materials in ProLearn are for educational reference only. ProLearn is not affiliated with, endorsed by, or sponsored by NCERT, CBSE, ICSE, any state board, government body, or examination authority.

8.4 Restrictions on use

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the App, use of the Service, or access to the Service or any content available through the App, without express written permission from us.

9. User Feedback and Submissions

If you send us creative ideas, suggestions, proposals, plans, comments, or other materials (collectively, "Feedback"), whether through email, in-app feedback, or any other channel, you agree that we may, at any time, without restriction, use, edit, copy, publish, distribute, and otherwise use that Feedback in any medium.

We are under no obligation to: (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback.

10. Third-Party Services and Links

ProLearn integrates with third-party services to provide its functionality. These include Google Gemini (AI), Google Cloud Platform (hosting), Cashfree (payments), Clevertap (notifications), and Firebase (analytics, crash reporting). Each third party has its own terms and privacy policies.

The App may also include hyperlinks to other websites or third-party content. We are not responsible for examining or evaluating the content or accuracy of such third-party content, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

By signing up, you consent to receive notices and communications from us via post, email, phone calls, SMS, RCS, WhatsApp, or app notifications. Electronic communications are considered received once sent to your registered contact details or posted on our platform.

11. Privacy

Your submission of personal information through the App is governed by our Privacy Policy. By using ProLearn, you also accept the terms of our Privacy Policy.

12. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on the App is not accurate, complete, or current. The material on the App is provided for general educational purposes only and should not be relied upon or used as the sole basis for making academic decisions without consulting primary sources of information. Any reliance on the material in the App is at your own risk.

13. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by Indian law, in no case shall ALTORAA LABS PRIVATE LIMITED, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation:

Lost profits, lost revenue, or lost savings
Loss of academic outcomes, exam scores, or educational opportunities
Errors or inaccuracies in AI-generated content
Service interruptions, technical failures, or third-party service outages
Loss of data, replacement costs, or similar damages

Whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, even if advised of their possibility.

Our total liability to you in any 12-month period shall not exceed the amount you paid us for subscriptions in that period.

15. Indemnification

You agree to indemnify, defend, and hold harmless ALTORAA LABS PRIVATE LIMITED and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.

16. Termination

16.1 Termination by you

You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by deleting your account.

16.2 Termination by us

If, in our sole judgment, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. We may also terminate your account if:

You violate these Terms or our policies
You use the App for fraud, abuse, or illegal activities
You fail to pay subscription charges
Required by law or court order
You do not meet the minimum age requirement

Upon termination, you will remain liable for all amounts due up to and including the date of termination.

17. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable Indian law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and ALTORAA LABS PRIVATE LIMITED regarding your use of ProLearn. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

The failure of ALTORAA LABS PRIVATE LIMITED to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

20. Dispute Resolution

All disputes arising from or related to these Terms of Service will be resolved through a two-step Alternate Dispute Resolution mechanism:

20.1 Stage 1 — Mediation

Disputes will first be attempted to be resolved by a sole mediator who is a neutral third party, mutually appointed by both parties. The decision of the mediator is not binding, but the parties shall attempt in good faith to resolve the matter through mediation.

20.2 Stage 2 — Arbitration

If mediation does not yield a resolution acceptable to both parties, arbitration shall follow. The Arbitration Board shall comprise three members — one appointed by each party and the third nominated by the two appointed members by mutual consent. Arbitration shall be held in Bengaluru, Karnataka, India, in English. The arbitrator's award shall be final and binding on both parties.

20.3 Courts

If the dispute cannot be resolved through this two-step mechanism, it shall be referred to the courts at Bengaluru, Karnataka, India.

21. Contact Us

For questions about these Terms of Service, please contact us:

Email: admin@prolearn.app
Phone: +91 7483040507
Address: 1st Floor, No. 39, 14th Main Road, Shabari Arcade, 7th Sector, HSR Layout, Bangalore South, Bangalore - 560102, Karnataka
Website: https://prolearn.app/