Refund & Cancellation Policy
Effective date: 3 June 2026·Last updated: 3 June 2026
1. Overview
At ProLearn, we want every student to experience the platform with full confidence. This policy explains how payments, cancellations, and refunds work on ProLearn.
2. How Our Subscription Works
ProLearn offers an introductory access plan where new users can start learning at a minimal one-time fee. After the introductory period, your subscription automatically renews at the standard monthly rate via autopay.
By completing your first payment, you agree to this recurring subscription model.
3. Cancellation
You can cancel your subscription anytime from within the app — look for the subscription or billing section under your profile settings.
- Cancellation must be done at least 24 hours before your next renewal date to avoid being charged for the next cycle.
- After cancellation, you will continue to have access until the end of your current billing period.
- Deleting your account does not cancel your autopay. Please cancel your subscription before deleting your account.
4. Refund Policy
All payments made on ProLearn — including introductory payments, monthly renewals, and any promotional plan payments — are non-refundable.
Refunds will not be issued for:
- Non-usage of the platform
- Accidental renewals where cancellation was not done before the renewal date
- Partial months or unused days of an active subscription
- Payments made during discounted or promotional campaigns
5. Exceptions
Refunds or account credits may be considered only in the following cases:
- Duplicate payment charged for the same billing cycle
- Incorrect amount deducted due to a technical error
- Payment was successfully deducted but your account was never activated — meaning you were charged but never got access to the platform
To raise an exception request, contact us at admin@prolearn.app within 7 days of the transaction with your payment receipt. Refunds under exceptions will be returned to the original payment method only. Taxes and payment gateway fees are non-refundable.
6. Technical Issues
If you experience a service disruption due to an issue on our end, we will first attempt to resolve it within 48 hours. If unresolved, we may extend your subscription by the number of affected days as a remedy.
7. Contact Us
For any billing or subscription queries:
- Email: admin@prolearn.app
- Response time: Within 48 hours
8. Policy Updates
ProLearn reserves the right to update this policy at any time. Changes will be notified via the app or email before taking effect.